At Nurse on Hand, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect personal information when you use our website and services. We are committed to handling all data responsibly, in line with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
We may collect the following types of information:
Personal details such as name, address, email and phone number.
Health and care-related information, where provided as part of our services.
Technical information such as IP address, browser type and pages visited on our website.
Any information you provide to us through contact forms, emails or phone calls.
We use your information to:
Provide and manage our care services.
Communicate with you about enquiries, bookings or updates.
Improve our website and services.
Comply with legal and regulatory obligations.
We will only process your information where we have a lawful basis, such as your consent, to perform a contract, or to comply with legal requirements.
We do not sell or trade your personal data. We may share your information only when necessary:
With our carers and staff, to deliver care services.
With healthcare professionals, where it is essential for your care.
With regulators or authorities, if required by law.
With trusted third-party providers who support our IT and administrative functions, under strict data protection agreements.
We use secure systems and take appropriate measures to protect your information against unauthorised access, loss or misuse. Personal data is only kept for as long as necessary to deliver our services and meet legal obligations.
Under UK GDPR, you have the following rights:
The right to access your data.
The right to correct inaccuracies.
The right to request deletion of your data.
The right to restrict or object to processing.
The right to data portability.
To exercise these rights, please contact us using the details below.
Our website uses cookies to enhance your browsing experience. For more information, please see our [Cookie Policy].
If you have questions about this Privacy Policy or how we handle your data, you can contact us:
Email: Infonurseonhand@gmail.com
Phone: +44 798 4 55 6302
Address: 16 Yes Tree Close, Kettering, Northamptonshire, NN15 6EW, United Kingdom
